config.php and have this policy reviewed against the company’s actual data practices before launch.1. Who we are
MS Travel Ltd is the controller of personal information collected through this website and in connection with our passenger transport and vehicle maintenance services. Contact us at info@mstravel.co.uk or Hertfordshire, United Kingdom.
2. Information we collect
We may collect your name, contact details, organisation, journey information, passenger requirements, vehicle information, correspondence and technical information such as IP address and essential cookie data.
3. How we use information
- To respond to enquiries and prepare quotations.
- To arrange and deliver transport or maintenance services.
- To manage bookings, payments and client relationships.
- To meet legal, insurance, safety and regulatory responsibilities.
- To protect our website and prevent misuse.
4. Lawful bases
We process information where necessary to take steps at your request or perform a contract, comply with legal obligations, pursue legitimate business interests, or where you have given consent.
5. Special category information
If you provide health, disability or accessibility information for a passenger, we use it only where necessary to make appropriate travel arrangements and where a valid legal condition applies. Please provide only information relevant to the service.
6. Sharing information
We may share information with authorised staff, drivers, service providers, insurers, professional advisers, payment providers and public authorities where reasonably necessary. We do not sell personal information.
7. Retention
We keep information only as long as required for the purpose collected, contractual and legal requirements, dispute handling and legitimate record-keeping. Retention periods should be documented in the company’s internal policy.
8. International transfers
If a service provider processes information outside the United Kingdom, we use an appropriate legal safeguard where required.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information, object to processing, request portability and withdraw consent. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
10. Security
We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed as completely secure.
11. Contact
For privacy questions or requests, email info@mstravel.co.uk.